Box Office Information & Help

All ticket purchases are considered final and non-refundable.

All sales are final and tickets are non-refundable once a transaction has been completed with the exception of tickets to events that have been rescheduled or canceled outright per our Patron Guarantee. In a qualifying circumstance, you may request a refund of the ticket price. (Ticket price does not include $4.00 per ticket non-refundable service fees. Refund requests may be made until 2 weeks prior to the start of the event.) We understand that personal schedules sometimes change, and in these instances we have the following options available to you.

Ticket Exchanges and Ticket Donations

If you or a member of your party is unable to attend an event, please contact the Box Office at least 24 hours before the start of your performance. You may:

• Gift your tickets to a friend, OR
• Donate your tickets back to the Center, OR
• Exchange your tickets for another event in the future*

*Please see information below. $4.00 per ticket exchange fee applies.

For Washington Center Season Events

Tickets for Washington Center Presented events may be exchanged to other Washington Center Presented or Artistic Partner events in advance by phone, or in person, subject to availability. Members of our FRIENDS programs are exempt from exchange fees within Washington Center presented events.

For Artistic Partner & Rental Events

Please note that our Artistic Partners and renters are entitled to set their own ticket exchange policy, which may differ from the general guidelines above. Always check with the Box Office before making plans. Exchange fee applies.

Contact the Box Office during regular business hours to recover lost tickets. A reissue fee of $4.00 per ticket will apply.

The following discounts may be offered for Washington Center Presented events, but may not be available at some of our rental and Artistic Partner shows. To find out when the following discounts are available, please contact our box office.

Military / 10% off / Available to active, former, or reservist patrons and one dependent

Student Rush / $10 tickets / Only available the day of an event, if purchased in person at the Box Office. Available to all patrons 18 and younger or patrons of any age with valid student ID

Group Discount / 15% Off / Available to groups of 15 or more. Please contact the Box Office to coordinate a group ticket sale.

As part of our agreement with the City of Olympia to maintain the facility of the Washington Center, a service fee is attached to every ticket for events occurring at the Washington Center, the Minnaert Center at South Puget Sound Community College, and Harlequin Productions at the State Theater. This fee is incurred on all tickets.

These fees go towards to our “Repair and Refresh” fund to maintain the areas of the building the City of Olympia is not contractually obligated to maintain. Fees for tickets at The Minnaert Center and the State Theater go into operational funds for the Washington Center’s Box Office in that facility.

The Washington Center for the Performing Arts makes every attempt to make our events as accessible as possible. Please view our helpful guide to accessible accommodations and contact our Box Office staff if you have questions or would like to make arrangements.

Washington Center vouchers can be redeemed after single tickets go on sale at the beginning of the season announcement.

To redeem a voucher, please contact our box office staff. Vouchers can be redeemed over the phone or in person, and all vouchers must be turned in before tickets can be claimed. Vouchers are subject to ticket limits per show and per customer, and do not guarantee seating in any specific area, so be sure to redeem early for the best seats. Standard facility fees apply.

Please read your voucher carefully and redeem it in advance!

Select Washington Center Presented Events for the 2022-2023 Season:

Black Box Jazz: David Joyner and Jared Hall Quartet– May 26, 2023 | 8:00 PM

Comedy Underground– June 15, 2023 | 7:30 PM

Marshall Charloff & Purple Xperience– June 29, 2023 | 7:30PM

For information on vouchers for Artistic Partner or rental events please contact the box office or producing organization.

Our facilities are thoroughly cleaned after each event, and we do maintain and lost and found. If you have lost and item, please contact our office staff during regular business hours.

Ticket Resale Policy

All hard tickets and e-tickets have the original face value printed on them.  Ticket resale or attempted resale at a price higher than face value is a violation of our policies. As such, we reserve the right to cancel purchases found to be sold under these circumstances.

Children 2 and under

Children age 2 and under do not need a ticket if they will be sitting on your lap. Children ages 3 and up will need a ticket in order to attend our events.

Inclement Weather

General policy at the Washington Center for the Performing Arts is that all events are held rain or shine, with the exception of severe/dangerous weather.

Events held at Kenneth J. Minnaert Center for the Arts are subject to school-wide closures. Decisions regarding college closures will normally be made by 5:30 am on the day in question and broadcasted shortly thereafter. Decisions regarding evening classes/events may be made later in the day and might not observe the same type of closures as daytime. The college closure information will be updated on the school website at 10:00am and at 3:00pm.

In case of cancellation, notifications will be provide as soon as possible via customer email, our website, and social media. This information will also contain details regarding ticketing options, which may include refunds, exchanges, reschedules, or tax-deductible donation options.

For more information please contact the Box Office at (360)753-8586 or by email at boxoffice@washingtoncenter.org.

Security

Only event ticket holders are permitted into the theater during scheduled events. Only on-duty officers of the law may carry weapons in our theaters. Patrons may not bring weapons of any kind into our theaters, regardless of any licenses. This includes firearms. Please store weapons offsite in a secure location before entering theater premises.

Washington Center main stage map

Minnaert Center main stage map

Harlequin Productions main stage map