Covid-19 Impact and Theater Information Updates

 

Box Office Hours

Our Box Office staff is working on reduced hours. Please leave a message by calling our Box Office at (360) 753-8586 or by sending an email to boxoffice@washingtoncenter.org. We will get back to you as quickly as possible!

Purchasing Tickets

Our new seating procedure uses physical distancing for the safety of our patrons. Minimum ticket purchases now apply. You may purchase seats in Duets (sets of two seats together) or Quartets (sets of four seats together). We have limited availability for parties of other sizes. Call our Box Office at (360) 753-8586 or email to book.

*Discounts are not currently available as we accommodate new physical distancing guidelines for the safety of our patrons.

Patron Guarantee

We want our patrons to feel confident about their ticket purchases. If a show is rescheduled, your tickets will automatically transfer to the new date. Can’t attend the new date? Call the Box Office and we will assist you with your flexible options. If a show is cancelled altogether, we will offer a full ticket refund. (Refunds include the ticket price less the service fee.)

We appreciate your support and enthusiasm as we hope to open our doors again soon. The safety of our patrons, artists, volunteers and staff is our top priority! We will be ready with new safety standards in place as well as a new seating chart to accommodate physical distancing. We miss you and can’t wait to open our doors again soon!

 

Ticket Exchanges
Please contact the Box Office at least 24 hours before the performance

The sooner we know about your problem, the sooner we can find a solution. For performances on a Sunday or a Monday, please contact the box office the preceding Saturday.


For Washington Center Season Events

Tickets for Washington Center Presented events may be exchanged to other Washington Center Presented events in advance by phone, or in person, subject to availability.

There is an exchange fee per ticket unless you are a member of our FRIENDS program.


For Artistic Partner & Rental Events

In general, tickets for Artistic Partner & rental events may be exchanged to another performance put on by the same organization. For example, tickets to a Masterworks production may be exchanged to other Masterworks productions but not to Washington Center Presented or other Artistic Partner events.

Please note that our Artistic Partners and renters are entitled to set their own ticket exchange policy, which may differ from the general guidelines above. Always check with the Box Office before making plans.

There is an exchange fee per ticket for Artistic Partner and rental events..


All ticket purchases are considered final, and we do not issue refunds.

Due to the Covid-19 pandemic, we have created the following Patron Guarantee: We want our patrons to feel confident about their ticket purchases. If a show is rescheduled, your tickets will automatically transfer to the new date. Can’t attend the new date? Call the Box Office and we will assist you with your flexible options. If a show is cancelled altogether, we will offer a full ticket refund.

Lost Tickets

Contact the Box Office during regular business hours to recover lost tickets. A reissue fee of $4.00 per ticket will apply.

Discounts

Discounts are not currently available for Washington Center Presents events as we accommodate new physical distancing guidelines for the safety of our patrons.

The following discounts may be offered for Washington Center Presented events, but may not be available at some of our rental and Artistic Partner shows. To find out when the following discounts are available, please contact our box office.

Military / 10% off / Available to active, former, or reservist patrons and one dependent

Student Rush / $10 tickets / Only available the day of an event, if purchased in person at the Box Office. Available to all patrons 18 and younger or patrons of any age with valid student ID

Group Discount / 15% Off / Available to groups of 15 or more. Please contact the Box Office to coordinate a group ticket sale.

Service Fee Information

As part of our agreement with the City of Olympia to maintain the facility of the Washington Center, a service fee is attached to every ticket for events occurring at both the Washington Center & the Minnaert Center at South Puget Sound Community College. This fee is incurred on all tickets.

These fees go towards to our “Repair and Refresh” fund to maintain the areas of the building the City of Olympia is not contractually obligated to maintain. Fees for tickets at The Minnaert Center go into operational funds for the Washington Center’s Box Office in that facility.

Accessibility

The Washington Center for the Performing Arts makes every attempt to make our events as accessible as possible. Please view our helpful guide to accessible accommodations and contact our Box Office staff if you have questions or would like to make arrangements.

Vouchers

Washington Center vouchers can be redeemed after single tickets go on sale at the beginning of the season announcement.

For information on vouchers for Artistic Partner or rental events please contact the box office or producing organization.

To redeem a voucher, please contact our box office staff. Vouchers can be redeemed over the phone or in person, and all vouchers must be turned in before tickets can be claimed. Vouchers are subject to ticket limits per show and per customer, and do not guarantee seating in any specific area, so be sure to redeem early for the best seats. Standard facility fees apply.

Please read your voucher carefully and redeem it in advance!

For information on vouchers for Artistic Partner or rental events please contact the box office or producing organization.

Sponsors, please see the back of your voucher for eligible shows.

Lost & Found

Our facilities are thoroughly cleaned after each event, and we do maintain and lost and found. If you have lost and item, please contact our office staff during regular business hours.

Policies
Children age 2 and under do not need a ticket if they will be sitting on your lap. Children ages 3 and up will need a ticket in order to attend our events.
Inclement Weather

General policy at the Washington Center for the Performing Arts is that all events are held rain or shine, with the exception of severe/dangerous weather.

Events held at Kenneth J. Minnaert Center for the Arts are subject to school-wide closures. Decisions regarding college closures will normally be made by 5:30 am on the day in question and broadcasted shortly thereafter. Decisions regarding evening classes/events may be made later in the day and might not observe the same type of closures as daytime. The college closure information will be updated on the school website at 10:00am and at 3:00pm.

In case of cancellation, notifications will be provide as soon as possible via customer email, our website, and social media. This information will also contain details regarding ticketing options, which may include refunds, exchanges, reschedules, or tax-deductible donation options.

For more information please contact the Box Office at (360)753-8586 or by email at boxoffice@washingtoncenter.org.

 

Security

Only event ticket holders are permitted into the theater during scheduled events. Only on-duty officers of the law may carry weapons in our theaters. Patrons may not bring weapons of any kind into our theaters, regardless of any licenses. This includes firearms. Please store weapons offsite in a secure location before entering theater premises.

Seating Maps
Washington Center main stage map
Minnaert Center main stage map
Washington Center main stage physical distancing map