Job Opportunities

Job Location: Olympia, Washington
Contact: employment@washingtoncenter.org

Front of House Manager
The FOH Manager coordinates and oversees the smooth operation of all front-of-house activities at assigned events.

Summary
As an employee at The Washington Center for the Performing Arts, you will provide the best in customer service and work as an ambassador for the performing arts in our community. You will be under the general supervision of the Event Services Manager. This position is responsible for providing a smooth, presentable, and safe environment through the setup, teardown, and the duration of the event. You will maintain the highest level of professionalism and performance readiness by maintaining a business casual or higher quality of dress. You must be able to work cohesively with all employees at the Center in order to maintain our superior level of service.

Duties and Responsibilities:

Event Duties

• FOH Managers are the lead staff member on duty for events. Box Office, volunteers, and additional Center staff should check in and report to the FOH Manager. They are the sole authority over event management and – in the event of an evacuation – the FOH Manager is responsible for implementing our evacuation plan in conjunction with Center staff, and department heads.
• FOH Managers are responsible for all life & safety matters occurring in front of the curtain, and work to maintain the physical safety and comfort of our audiences.
• FOH Managers are the primary contact for patrons, volunteers, event vendors, and “day of” event contacts for all events held at The Washington Center or other Center defined venues.
• FOH Managers coordinate all volunteer activity to ensure the smooth and efficient flow of people into and out of the theater, and are responsible for maintaining the reasonable enforcement of house rules, egress, and other facility requirements.
• FOH Managers, working with the Event Services Manager, are responsible for gathering and familiarizing themselves with the necessary information for advance show planning and preparation.
• Communicate with guests using a clear, enthusiastic tone and body language at all times. Patrons interacting with our team should feel appreciated and welcomed through your actions.
• Distribute and collect, and balance tills and POS terminals for concessions and bar sales.

Front of House Managers Will:

• Perform all duties in accordance with established safety procedures.
• Abide by cash handling policies of the Center.
• Be able to work a flexible schedule that may include weekends, nights and holidays.
• Make recommendations for improving the patron experience.
• Properly document show and incident reports for record keeping purposes.
• Perform light custodial duties such as: cleaning restrooms, sweeping, mopping, changing out trash receptacles, and unclogging toilets/sinks.
• Be a confident and assertive communicator while maintaining a polite and professional demeanor.
• Maintain the security of the building, during and after performance.
• Other duties as assigned by the Event Services Manager

Required qualification, knowledge, and skills.

• Must be 18 years of age or older and have a high school diploma or equivalent.
• Must have reliable transportation.
• Have basic mathematical skills, cash handling and record keeping knowledge, and how to make change correctly.
• Basic reading skills & computer skills.
• Awareness of basic food handling and concessions sales.
• Must be physically able to lift and carry up to 50lbs, including: Stackable chairs (7 pounds each) and carry up a flight of stairs; tables, chairs, couches, benches, etc.; cases of bottled water.
• Ability to carry and climb ladders.
• Strong organizational skills including the ability to prioritize and delegate tasks and keep up with large amounts of detail.
• Top-notch customer service skills and the desire to ensure our patrons have the best experience possible.
• Ability to work in a fast-paced environment and solve problems in a quick and efficient manner.
• Must have, or be willing to obtain, a valid CPR/First Responder Card and/or training.
• Must have, or be willing to obtain, a valid Food Handler’s Card and/or training.

Position Type and Expected Hours of Work

This is a part-time, non-exempt, non-regular position. Due to the nature of our business, most shifts will be weekend and evening hours, though daytime shifts are also available.

Job Type: Part-time

Salary: $16.00 – $19 per hour

Applications

Interested candidates should submit cover letter, résumé, and completed Washington Center application to employment@washingtoncenter.org.

Job Location: Olympia, Washington
Contact: employment@washingtoncenter.org

The Position
Production Crew Overhire is hired on an ‘as-needed’ basis for staffing large productions at The Center. Overhire will be directed to numerous production opportunities on stage before, during and after a performance.

Salary: $16.89 – $18.57 per hour

Application
Interested candidates should submit cover letter, résumé, and completed Washington Center application to employment@washingtoncenter.org – subject line “The Washington Center Production Crew Overhire”

Custodian & Maintenance Coordinator

The Washington Center for the Performing Arts is seeking a part-time Custodian & Maintenance Coordinator. This position works directly with the Event & Operations Director and Production Manager to create a healthy atmosphere, an essential role in maintaining the building and physical plant while directly supporting the organization’s mission.

Essential Cleaning Duties and Responsibilities:

Maintain cleanliness and sanitation of building and surroundings to industry and venue standards.
Perform various cleaning tasks including sweeping, mopping, vacuuming, dusting, polishing, and washing.
Pick up litter in venue and on grounds.
Apply cleaning chemicals safely and follow safety measures for equipment operation and maintenance.
Perform minor repairs, maintenance, and painting as authorized.

Administrative Duties and Responsibilities:

Maintain relationships with vendors and stakeholders to order and prepare maintenance-related items.
Initiate and coordinate maintenance projects with Event and Operations Director and City Facilities team in a timely manner.
Perform setup and strike following events, moving tables, chairs, and equipment.
Maintain communication with relevant managers and maintain inventory of cleaning supplies and materials.

Work Safe, Safety & Security:

Periodically inspects, or otherwise maintains awareness of, facility and equipment to detect and prevent injuries or damage.
Secures venue(s) to always ensure proper building security.
Verifies that emergency equipment is maintained and repaired as needed.
Assists in implementing emergency planning and response.
Performs other duties as assigned.

Desired Qualifications:

Must be able to work professionally, independently, and as part of a small and dedicated team. Must have strong attention to detail and finesse in interpersonal relationships. Must be able to balance multiple deadlines and have exemplary follow-through. Ability to communicate and maintain good working relations with all employees, vendors, contractors, and public entities. Ability to work effectively in an environment with frequent interruptions requiring the ability to concentrate and consistently produce accurate work while responding to interruptions and changing priorities. Initiative and ability to work with minimal direction; sound judgment and decision-making capabilities are essential.

Preferred:

Graduation from high school or equivalent.

Physical and Environmental Requirements of the Position:

To successfully perform the essential functions of this job, the employee must meet certain physical demands. Reasonable accommodation is available for individuals with disabilities.

The employee will frequently bend, sit, move about, hear, and speak.  Noise levels may be high when operating power equipment.  Must be able to stand, be on feet, and move around for a full work shift.

The job requires the use of ladders, scaffolding, and mechanical lifts. Ability to lift up to 60 pounds and move heavier materials using appropriate equipment.

The employee is required to properly use safety equipment to prevent injury to self or others.

Ability to communicate in person, by radio, electronically, and over the phone.  Ability to use computer equipment to complete reports, generate service orders, maintain inventories, etc.

While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, fumes, or airborne particles, and toxic or caustic chemicals.  It may be expected that the individual could be exposed to blood or other potentially infectious materials or illnesses during their duties.

The information contained in this job description is intended to outline the general nature and scope of work being performed by this position.  It is not intended to be construed as a contract, or as an exhaustive list of all responsibilities, duties and capabilities required of a person employed in this capacity.

About the Washington Center for the Performing Arts

The mission of the Washington Center is to inspire audiences and artists alike, enriching the vibrancy of our community. Located in the heart of downtown Olympia, the Washington Center has become a community gathering place, serving over 100,000 patrons each year and instilling a passion for the performing arts unique to the region.

Position Type and Expected Hours of Work

This is a non-exempt, part-time position, averaging 30 hours weekly. The hours and days of work may vary depending on the specific needs to fulfill the responsibilities of the position; this position may require nights and weekend work. Employees may work with their supervisor to plan their weekly hours appropriately.

Job Type: Part-time

Salary: $16.00 – $19 per hour

Applications

Interested candidates should submit cover letter, résumé, and completed Washington Center application to employment@washingtoncenter.org.

Summary

To oversee Box Office operations including team management, customer service, sales, database integrity and management, communications and other duties as directed by Box Office Manager.

Duties and Responsibilities:

Customer Service & Sales

Support Box Office Manager by leading Customer Service best practices
Maximize sales across all platforms
Lead and Support all Sales

Box Office Management

Participate in hiring and training of new Box Office staff
Motivate and encourage team with positive leadership
Maintain and implement Box Office policy and procedures
Manage Box Office in the absence of the Box Office Manager
Verify daily Box Office revenue and event closing reports

Database Management

•  Maintain functionality of Audience View database

•  Know, use, and assist in the maintenance and procedures of all technical systems, both hardware and software, used in the Box Office including Microsoft Office Suite, Event Booking, and Audience View Ticketing.

Accounting & Reporting

•  Maintain clear system for accurate accounting for all Box Office transactions

•  Provide accurate and timely sales and seating reports to internal departments and rental clients

Other

•  Offer support to other departments as capacity allows

•  Support Box Office Manager in delegation of duties among the team

•  Provide clerical assistance: Typing, Filing, Data entry, Copying, Mail processing, Proofreading for team as needed

Position Type and Expected Hours of Work

This is a full-time, hourly position reporting to the Box Office Manager. Schedule will vary depending on the show schedule and can include Tuesday through Saturday, 10:30 AM – 5:30 PM as well as evenings and weekends. Due to the nature of our business, weekend and evening hours are frequent throughout the year. We encourage staff to plan their weekly hours appropriately.

Required Education and Experience

1.   Bachelor’s degree in sales or business administration, or an equivalent number of years of experience.

2.  Three (3) years of Box Office experience with progressive management experience.

3.  Three (3) years of database management experience.

Compensation and Benefits

Job Type: Full-time

Salary: $17-$21 per hour + health benefits, and up to 3% IRA Match after one year of employment.

Applications

Interested candidates should submit a cover letter, résumé, three references and Washington Center application to employment@washingtoncenter.org. References will not be contacted without the prior approval of the candidate.

Box Office Associate

The Box Office Associate provides outstanding customer service and ticketing service to The Washington Center for the Performing Arts and our partnering organizations. The Washington Center Box Office works out of multiple venues in Olympia, and serves several Artistic Partners, including: Harlequin Productions, the Olympia Symphony Orchestra, Masterworks Choral Ensemble, and more. The box office associate is the first point of contact between the public and the Washington Center, interacting with our patrons to provide valuable information regarding upcoming productions and events, as well as navigating ticketing systems to acquire sales while upholding administrative standards in terms of processes and procedures.

This is a part time position requiring day, weekend, and evening availability.

Duties and Responsibilities:

Assist patrons with purchases, exchanges, and offer redemptions over the phone, in person, or via email.
Oversee the printing and distribution of tickets through will-call, mail, or walk up.
Maintain an organized ticket sorting and filing structure.
Contribute to an organized and hygienic box office environment.
Be knowledgeable of the Center’s current events, theater policy, pricing, and seating arrangements across venues.
Understand and relay theater policy to patrons.
Make recommendations to assist patrons with decision making and improve experience at the theater.
Resolve customer conflicts in a courteous and professional manner with guidance from supervisors.
Determine customer sources of conflict or concern, and rectify or delegate to supervisor in a timely manner.
Follow proper cash handling procedures and reconcile daily transactions.
Process orders and collect customer data through Audience View sales system.
Coordinate the sale of rapid antigen testing for the Curative Covid test site.
Assist on night of show with walk up sales, will call distribution, and lead resolution for ticketing questions or concerns.
Carry out opening and closing duties of the box office.

Essential Experience & Skills

Proven work experience in customer service, arts, or hospitality.

Technical Experience and Skills – Proficiency in navigating computers efficiently, experience with point of sales systems and the programs Microsoft Excel and Outlook.

Communication – Solid written and verbal communication skills. Be a polite and competent communicator over the phone and in person.

Attention to Detail – Strong organizational skills including the ability to prioritize tasks in a fast paced environment. Being readily able to multitask.

Work Habits- Ability to work both as a part of a team and independently. May work unsupervised and follow established guidelines and safety procedures.

Applicant Qualification:

Be 18 years of age or older and have a high school diploma or equivalent.

Have access to reliable transportation.

Ability to work a flexible schedule, including regular evening and weekend hours.

Have basic mathematical skills, cash handling and clerical capabilities.

Have, or be willing to obtain, a valid CPR/First Responder Card and/or training.

Position Type and Expected Hours of Work

This is a part-time, non-exempt, non-regular position. Due to the nature of our business, many shifts will be weekend and evening hours, though daytime shifts are also available. Average work week of 15 to 20 hrs.

Job Type: Part-time

Salary: From $15.74 – $18 per hour

Applications

Interested candidates should submit a cover letter, résumé, three references and Washington Center application to employment@washingtoncenter.org. References will not be contacted without the prior approval of the candidate.