Job Opportunities

Job Location: Olympia, Washington
Contact: employment@washingtoncenter.org

Front of House Manager
The FOH Manager coordinates and oversees the smooth operation of all front-of-house activities at assigned events.

Summary
As an employee at The Washington Center for the Performing Arts, you will provide the best in customer service and work as an ambassador for the performing arts in our community. You will be under the general supervision of the Event Services Manager. This position is responsible for providing a smooth, presentable, and safe environment through the setup, teardown, and the duration of the event. You will maintain the highest level of professionalism and performance readiness by maintaining a business casual or higher quality of dress. You must be able to work cohesively with all employees at the Center in order to maintain our superior level of service.

Duties and Responsibilities:

Event Duties

• FOH Managers are the lead staff member on duty for events. Box Office, volunteers, and additional Center staff should check in and report to the FOH Manager. They are the sole authority over event management and – in the event of an evacuation – the FOH Manager is responsible for implementing our evacuation plan in conjunction with Center staff, and department heads.
• FOH Managers are responsible for all life & safety matters occurring in front of the curtain, and work to maintain the physical safety and comfort of our audiences.
• FOH Managers are the primary contact for patrons, volunteers, event vendors, and “day of” event contacts for all events held at The Washington Center or other Center defined venues.
• FOH Managers coordinate all volunteer activity to ensure the smooth and efficient flow of people into and out of the theater, and are responsible for maintaining the reasonable enforcement of house rules, egress, and other facility requirements.
• FOH Managers, working with the Event Services Manager, are responsible for gathering and familiarizing themselves with the necessary information for advance show planning and preparation.
• Communicate with guests using a clear, enthusiastic tone and body language at all times. Patrons interacting with our team should feel appreciated and welcomed through your actions.
• Distribute and collect, and balance tills and POS terminals for concessions and bar sales.

Front of House Managers Will:

• Perform all duties in accordance with established safety procedures.
• Abide by cash handling policies of the Center.
• Be able to work a flexible schedule that may include weekends, nights and holidays.
• Make recommendations for improving the patron experience.
• Properly document show and incident reports for record keeping purposes.
• Perform light custodial duties such as: cleaning restrooms, sweeping, mopping, changing out trash receptacles, and unclogging toilets/sinks.
• Be a confident and assertive communicator while maintaining a polite and professional demeanor.
• Maintain the security of the building, during and after performance.
• Other duties as assigned by the Event Services Manager

Required qualification, knowledge, and skills.

• Must be 18 years of age or older and have a high school diploma or equivalent.
• Must have reliable transportation.
• Have basic mathematical skills, cash handling and record keeping knowledge, and how to make change correctly.
• Basic reading skills & computer skills.
• Awareness of basic food handling and concessions sales.
• Must be physically able to lift and carry up to 50lbs, including: Stackable chairs (7 pounds each) and carry up a flight of stairs; tables, chairs, couches, benches, etc.; cases of bottled water.
• Ability to carry and climb ladders.
• Strong organizational skills including the ability to prioritize and delegate tasks and keep up with large amounts of detail.
• Top-notch customer service skills and the desire to ensure our patrons have the best experience possible.
• Ability to work in a fast-paced environment and solve problems in a quick and efficient manner.
• Must have, or be willing to obtain, a valid CPR/First Responder Card and/or training.
• Must have, or be willing to obtain, a valid Food Handler’s Card and/or training.

Position Type and Expected Hours of Work

This is a part-time, non-exempt, non-regular position. Due to the nature of our business, most shifts will be weekend and evening hours, though daytime shifts are also available.

Job Type: Part-time

Salary: From $15.00 per hour

Applications

Interested candidates should submit cover letter, résumé, and completed Washington Center application to employment@washingtoncenter.org.

Job Location: Olympia, Washington
Contact: employment@washingtoncenter.org

Box Office Associate Summary

The Box Office Associate provides outstanding customer service and ticketing service to The Washington Center for the Performing Arts and our partnering organizations. The Washington Center Box Office works out of multiple venues in Olympia, and serves several Artistic Partners, including: Harlequin Productions, the Olympia Symphony Orchestra, Masterworks Choral Ensemble, and more. The box office associate is the first point of contact between the public and the Washington Center, interacting with our patrons to provide valuable information regarding upcoming productions and events, as well as navigating ticketing systems to acquire sales while upholding administrative standards in terms of processes and procedures.

This is a part time position requiring day, weekend, and evening availability.

Duties and Responsibilities:

•  Assist patrons with purchases, exchanges, and offer redemptions over the phone, in person, or via email.
• Oversee the printing and distribution of tickets through will-call, mail, or walk up.
• Maintain an organized ticket sorting and filing structure.
• Contribute to an organized and hygienic box office environment.
• Be knowledgeable of the Center’s current events, theater policy, pricing, and seating arrangements across venues.
• Understand and relay theater policy to patrons.
• Make recommendations to assist patrons with decision making and improve experience at the theater.
• Resolve customer conflicts in a courteous and professional manner with guidance from supervisors.
• Determine customer sources of conflict or concern, and rectify or delegate to supervisor in a timely manner.
• Follow proper cash handling procedures and reconcile daily transactions.
• Process orders and collect customer data through Audience View sales system.
• Assist on night of show with walk up sales, will call distribution, and lead resolution for ticketing questions or concerns.
• Carry out opening and closing duties of the box office.

Essential Experience & Skills

Proven work experience in customer service, arts, or hospitality.

Technical Experience and Skills – Proficiency in navigating computers efficiently, experience with point of sales systems, and programs Microsoft Excel and Outlook.

Communication – Solid written and verbal communication skills. Be a polite and competent communicator over the phone and in person.

Attention to Detail – Strong organizational skills including the ability to prioritize tasks in a fast paced environment. Being readily able to multitask.

Work Habits-  Ability to work both as a part of a team and independently. May work unsupervised and follow established guidelines and safety procedures.

Applicant Qualification:

Be 18 years of age or older and have a high school diploma or equivalent.

Have access to reliable transportation.

Ability to work a flexible schedule, including regular evening and weekend hours.

Have basic mathematical skills, cash handling and clerical capabilities.

Have, or be willing to obtain, a valid CPR/First Responder Card and/or training.

Position Type and Expected Hours of Work

This is a part-time, non-exempt, non-regular position. Due to the nature of our business, many shifts will be weekend and evening hours, though daytime shifts are also available.

Job Type: Part-time

Salary: From $15.00 per hour

Applications

Interested candidates should submit cover letter, résumé, and completed Washington Center application to employment@washingtoncenter.org.

Job Location: Olympia, Washington
Contact: jobs@washingtoncenter.org

The Position
Production Crew Overhire is hired on an ‘as-needed’ basis for staffing large productions at The Center. Overhire will be directed to numerous production opportunities on stage before, during and after a performance.

Application
Kindly PDF Washington Center Application and cover letter in MS Word or Adobe Acrobat format, to:
“The Washington Center Production Crew Overhire” in the subject line
c/o employment@washingtoncenter.org

The Washington Center for the Performing Arts

Olympia, WA

March 3, 2022

PART-TIME ACCOUNTING ADMINISTRATOR
The Washington Center for the Performing Arts is seeking an organized, energetic, and service driven Accounting Administrator.

SUMMARY
The Accounting Administrator supports the Business Manager in all accounting and human resource functions. They are the lead processor of daily work, accounts payable, payroll and event settlements. The Accounting Admin works closely with the Business Manager to ensure financial activity is recorded properly and timely for month end reporting. This position requires a high attention to detail and strong communication skills. This is a part-time, hourly position which may occasionally require some scheduling flexibility, averaging 20-25 hours per week.

DUTIES AND RESPONSIBILITIES:

Accounting
• Balance daily Box Office activity.
• Settle and close out all events.
• Accounts payable processing.
• Gallery sales, concessions and merchandise sales settlement.

Human Resources
• Process semi-monthly payroll.
• Manage employee payroll deductions.

Administrative
• Work with Box Office staff and Office Manager to establish clear daily sales and money handling procedures.
• Work with Event Services and Office Managers to establish clear concessions and merchandise sales procedures.
• Assist Business Manager with ad hoc reporting of financial information for various departments.
• Other duties as assigned.

COMPETENCIES
1. Problem solving and critical thinking.
2. Attention to detail.
3. Proficient communication skills.
4. Results oriented.
5. Effective multi-tasker.
6. Ability to adapt to shifting project parameters.
7. Ability to prioritize and manage several projects simultaneously

POSITION TYPE AND EXPECTED HOURS OF WORK
This is a part-time, hourly position reporting to the Business Manager. Typical hours are Monday through Friday, between 8:30 AM – 5:30 PM. Due to the nature of our business, occasional weekend and evening hours may be required. We encourage staff to plan their weekly hours appropriately.

REQUIRED EDUCATION AND EXPERIENCE
1. Bachelor’s degree in Accounting or Business Administration, or equivalent number of years of experience.
2. Three (3) years of accounting related experience.

COMPENSATION AND BENEFITS
Starting rate $21 per hour. Up to 3% SIMPLE IRA match after one year of employment. This position is not eligible for health benefits.

REQUIRED MATERIALS
Interested candidates should submit cover letter, résumé, and three references to employment@washingtoncenter.org. References will not be contacted without prior approval of the candidate.