Job Opportunities

SUMMARY
The Event Services Manager plays a key role in ensuring all events are properly set up and staffed, overseeing well trained Event Service staff, including Front of House Managers and volunteers, and creating and supporting a service culture devoted to positive experiences for all guests and clients of the Washington Center. Must have an ability to manage a diverse workforce and a commitment to staff training to achieve and maintain desired facility expectations, as well as resolve problems/conflicts in a diplomatic and tactful manner. Must possess outstanding interpersonal skills while exercising discretion and diplomacy with internal and external patrons; should exhibit professionalism and grace in high pressure situations.

DUTIES AND RESPONSIBILITIES:

Front of House (FoH)

• Manage the recruitment, training, supervision, evaluation, and recognition of Event Services personnel, both volunteer and paid.
• Day to day supervision of all front of house operations within a multi-venue environment.
• Ensure proper event details are communicated with internal and external stakeholders.
• Verify Event Services staff are completing necessary reports and documents at end of shifts.
• Ensure that all front of house and patron areas are in order, show ready, and present a safe and inviting environment.
• Manage online scheduling system, making updates as events and performances are added and details are confirmed, and ensuring events are fully staffed.
• Provide consistent and timely communication with Event Services staff regarding scheduling, event updates, training, and facility activity.
• Assist with the planning and implementation of Center policies as they relate to Event Services
• Manage and respond to patron inquiries.
• Maintain and manage department supplies and equipment as needed.
• Work at least five (5) FoH shifts monthly at different venues.
• Evaluate and schedule FoH security as needed for events.

Volunteers

• Oversee the Volunteer Coordinator to ensure scheduling, recruitment, training, and communication of organizational messaging to volunteers.
• Assist the Volunteer Coordinator with the annual volunteer recognition event.

Concessions/Bar

• Ensure processes are in place for ordering/purchasing of inventory as well as reconciliation of both bar and concessions sales in a multi-venue environment.
• Establish & maintain vendor relationships with a focus on sourcing vendors that provide the best pricing and services for the organization.

Other

• Establish and maintain positive and productive working relationships with direct reports, co-workers and vendors in order to realize shared goals and objectives
• Support the Event and Operations Director in all front of house activities needed to provide a positive customer experience and to ensure a safe and pleasant patron environment.
• Act as point person for staff at performances and events, taking leadership responsibility for front of house functions and supervision
• Participate in the Safety Committee.
• Create an ADA/Accessibility taskforce and work with other departments to meet the requirements of special needs patrons ensuring ADA standards are met and all patrons feel welcome and comfortable at the Center
• Support the broader organization on events and with other duties, as assigned.

Reporting structure
Reports to Event & Operations Director. Supervises Front of House Managers and Event Services Coordinator, Concession and Hospitality Coordinators.

Position Type and Expected Hours of Work
This is a non-exempt, full-time position, 32-40 hours weekly. The hours and days of work may vary depending on the specific needs to fulfill the responsibilities of the position; this position requires nights and weekend work. We encourage staff to plan their weekly hours appropriately.  

Preferred Education, Experience and Skills
1. Experience managing a team
2. Experience in event logistics
3. Familiarization with Windows based environment, mobile and scanner platform technology.
4. Have or be willing to obtain the following certifications;
-MAST Permit
-Washington State Department of Health Food Workers Safety Card
-CPR & First-Aid Certification.
5. Strong written and verbal communication skills.

Compensation and Benefits. Base hourly rate starts at $21/hour. Health benefits. Up to 3% IRA Match after one year of employment.

Required Materials
If selected for this position, you will be required to present a proof of COVID-19 vaccination prior to your first day.

How to apply:
Please send cover letter, general Washington Center application, and resume to employment@washingtoncenter.org.

To learn more about the Washington Center for the Performing Arts, please visit: https://www.washingtoncenter.org/about-the-center/

Job Location: Olympia, Washington
Contact: jobs@washingtoncenter.org

The Position
Production Crew Overhire is hired on an ‘as-needed’ basis for staffing large productions at The Center. Overhire will be directed to numerous production opportunities on stage before, during and after a performance.

Applications
Kindly send materials, in MS Word or Adobe Acrobat format, to:
“The Washington Center Production Crew Overhire” in the subject line
c/o employment@washingtoncenter.org

Box Office Associate
The Box Office Associate provides outstanding customer service to all existing and potential
patrons as the first touch-point with The Washington Center for the Performing Arts. This
includes providing patrons with valuable information regarding upcoming productions and
events, as well as navigating ticketing systems to acquire and renew subscriptions and ticket
sales, while maintaining administrative excellence in terms of processes and procedures.
DUTIES AND RESPONSIBILITIES:

• Answer box office phone during business hours and assist patrons as needed
• Sell tickets to productions via phone calls, walk-ins, email, and ticket windo
•  Assist with working the box office shifts during performances
• Consult with patrons to process their season subscriptions
• Complete ticket exchanges and ticket reprints
• Be knowledgeable in the Center’s ticket policies, pricing, seating, and production content.
•  Process monthly payment plans
• Assist with season ticket printing and mailing.
  Box Office Associates will
• Perform all duties in accordance with established safety procedures
•  Abide by cash handling policies of the Center
• Be able to work a flexible schedule that may include weekends, nights and holidays
•  Make recommendations for improving the patron experience
•  Properly document sales transactions through company software
•  Be a polite and competent communicator
• Other duties as assigned
  Qualification, knowledge, and skills
•  Must be 18 years of age or older and have a high school diploma or equivalent
•  Must have access to reliable transportation.
•  Have basic mathematical skills, cash handling and record keeping knowledge,
•  Solid computer skills; ability to perform calmly under pressure.
• Basic reading and comprehension skills.
•  Ability to work a flexible schedule, including regular evening and weekend hours.
•  Ability to clearly communicate in person, over the phone, and in writing.
• Ability to work both as a part of a team and independently.
• Strong organizational skills including the ability to prioritize tasks
•  Top-notch customer service skills
• Ability to work in a fast-paced environment and solve problems
• Must have, or be willing to obtain, a valid CPR/First Responder Card and/or trainingPosition Type and Expected Hours of Work
  This is a part-time, non-exempt, non-regular position. Due to the nature of our business,
  many shifts will be weekend and evening hours, though daytime shifts are also available.
  Compensation. Minimum hourly rate starts at $13.69/ hr
  To apply: Please send a cover letter and application to employment@washingtoncenter.org
  To learn more about the Washington Center for the Performing Arts, please visit:
  About Us
  Download the application here.

Front of House Manager
The FOH Manager coordinates and oversees the smooth operation of all front-of-house activities at
assigned events.
SUMMARY
As an employee at The Washington Center for the Performing Arts, you will provide the best in customer
service and work as an ambassador for the performing arts in our community. You will be under the
general supervision of the Director of Event Services. This position is responsible for providing a smooth,
presentable, and safe environment through the setup, teardown, and the duration of the event. You will
maintain the highest level of professionalism and performance readiness by maintaining a business
casual or higher quality of dress. You must be able to work cohesively with all employees at the Center
in order to maintain our superior level of service.

Duties and Responsibilities:

Event Duties

•  FOH Managers are the lead staff member on duty for events. Box Office, volunteers, and
  additional Center staff should check in and report to the FOH Manager. They are the sole
  authority over event management and – in the event of an evacuation – the FOH Manager is
  responsible for implementing our evacuation plan in conjunction with Center staff, and
  department heads.
• FOH Managers are responsible for all life & safety matters occurring in front of the curtain, and
  work to maintain the physical safety and comfort of our audiences.
• FOH Managers are the primary contact for patrons, volunteers, event vendors, and “day of”
  event contacts for all events held at The Washington Center or other Center defined venues.
• FOH Managers coordinate all volunteer activity to ensure the smooth and efficient flow of
  people into and out of the theater, and are responsible for maintaining the reasonable
  enforcement of house rules, egress, and other facility requirements.
• FOH Managers, working with the Director of Event Services, are responsible for gathering and
  familiarizing themselves with the necessary information for advance show planning and
  preparation.
• Communicate with guests using a clear, enthusiastic tone and body language at all times.
  Patrons interacting with our team should feel appreciated and welcomed through your actions.
•  Distribute and collect, and balance tills and POS terminals for concessions and bar sales
  
  Front of House Managers Will
  
• Perform all duties in accordance with established safety procedures.
• Abide by cash handling policies of the Center.
• Be able to work a flexible schedule that may include weekends, nights and holidays.
•  Make recommendations for improving the patron experience.
• Properly document show and incident reports for record keeping purposes.
• Perform light custodial duties such as: cleaning restrooms, sweeping, mopping, changing out
  trash receptacles, and unclogging toilets/sinks.
• Be a confident and assertive communicator while maintaining a polite and professional
  demeanor.
• Maintain the security of the building, during and after performance.
• Other duties as assigned by the Director of Event Services
  Required qualification, knowledge, and skills
• Must be 18 years of age or older and have a high school diploma or equivalent.
• Must have reliable transportation.
• Have basic mathematical skills, cash handling and record keeping knowledge, and how to make
  change correctly.
• Basic reading skills & computer skills.
• Awareness of basic food handling and concessions sales.
• Must be physically able to lift and carry up to 50lbs, including:
• Stackable chairs (7 pounds each) and carry up a flight of stairs;
• Tables, chairs, couches, benches, etc.
•  Cases of bottled water.
• Ability to carry and climb ladders.
• Strong organizational skills including the ability to prioritize and delegate tasks and keep up with
  large amounts of detail.
• Top-notch customer service skills and the desire to ensure our patrons have the best experience
  possible.
• Ability to work in a fast-paced environment and solve problems in a quick and efficient manner.
•  Must have, or be willing to obtain, a valid CPR/First Responder Card and/or training.
• Must have, or be willing to obtain, a valid Food Handler’s Card and/or training.Position Type and Expected Hours of Work
  This is a part-time, non-exempt, non-regular position. Due to the nature of our business, most shifts will
  be weekend and evening hours, though daytime shifts are also available.
  To apply: Please send a cover letter and application to employment@washingtoncenter.org
  Compensation. Minimum hourly rate starts at $14/ hr.
  To learn more about the Washington Center for the Performing Arts, please visit:
  About Us
  Download the employment application here.